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 All HCPL locations are closed Monday, May 26 in observance of Memorial Day.

About HCPL

Library Services Plan

In December 2010, Henrico County Public Library began a year-long initiative to gather input from all stakeholders in developing a plan for the future that was streamlined, achievable and updated regularly. The mission, vision, beliefs, and goals on this page reflect this input. Download to find out more about the history and to read comments received during the initiative.


Goal 1 - Collections

Books, eBooks, DVD, Materials

Our customers will be offered a responsive and relevant collection that is available in a timely manner.

Goal 2 - Community Outreach

Multicultural, Public Relations, Outreach, Bookmobile, ESL, Seniors

We will offer services and programs that reach out to Henrico County's changing population in ways that respond to their unique and diverse needs.

Goal 3 - Services

Customer Service, Classes, Programs, Processes (Circulation)

We will provide our customers with positive experiences that meet their needs and expectations and that enrich community life.

Goal 4 - Spaces

Buildings, Hours, Rooms, Cafes

All libraries will be welcoming and engaging places that provide maximum accessibility and an array of spaces to meet our community's growing needs.