Library Services During our Phased Reopening
Information on this page has been updated on April 14, 2021.
Fairfield, Glen Allen, Libbie Mill, North Park, Tuckahoe, Twin Hickory, and Varina are open to the public with limited hours and occupancy. Gayton and Sandston libraries will reopen Monday, April 19. A brief, contactless health self-screening and mask-wearing is required for entry to the library. Room reservations are available at all open locations with reduced occupancy to facilitate social distancing. Food and drink is not permitted in the library. We ask that you restrict your time in the library to one hour or less. Returns are now accepted 24/7 at book drops at all locations. Gayton and Sandston libraries continue to offer curbside pickup only. We continue to offer many services remotely for those who cannot visit their library at this time, and encourage you to reach out to our expert staff for assistance online or over the phone, to get a digital library card, or attend a virtual program. Learn more about our current services below.
- Holds Pickup, Due Dates, and Fines
- Curbside Printing Pickup
- Ebooks, Downloads, and Streaming
- Connect with Customer Service Staff
- Online Library Programs and Virtual Storytimes
- Digital Library Cards
- Online Learning
- Get Book Recommendations
Holds Pickup, Due Dates, and Fines
Fairfield, Glen Allen, Libbie Mill, North Park, Tuckahoe, Twin Hickory, and Varina Libraries provide holds pickup inside or at drive up windows where available. Holds can be placed at these locations online or over the phone. Gayton and Sandston are providing curbside, contactless pickup until they reopen on 4/19. Call the holds line listed below to get more information about curbside holds pickup at your library.
Any physical materials currently checked out will have their due dates extended until we reopen, and fines are being waived during this period, in case you are unable to return your items. Materials will be quarantined according to health department guidelines. Returned items may not disappear from your account until this period is over, but quarantined items will not accumulate fines.
Holds LineHolds Pickup
(804) 501-1965Mon – Sat, 10 AM – 6 PM
(804) 501-1995Mon – Sat, 10 AM – 6 PM
Curbside Printing Pickup
Downloads and Streaming Resources
Our online library of over 100,000 titles is always open! You can borrow materials, including ebooks, audiobooks, movies, magazines and music, online from the library through OverDrive, Hoopla, and Library of Virginia Collection from OverDrive. We also have newspapers available through our Online Research page. Read our blog to find out how to get started using these services.
Connect with Customer Service Staff
Our skilled librarians are available to assist you with your information and learning needs. Call any library during business hours to speak to customer service staff, or connect with staff online using our AskHCPL service, available by clicking the green tab on the right hand side of any page of our website. Visit our locations page for phone numbers and hours.
Online Library Programs and Virtual Storytimes
Our librarians are working hard to develop engaging online learning experiences for all ages. Check out our Program Guide for downloadable, shareable, and printable listings of upcoming virtual events at the library, and visit our Online Programs calendar to search our upcoming programs and storytimes. Please follow our blog, Facebook, Twitter, and Instagram and sign up for our monthly newsletter for educational content from our staff, including online book discussions, reading recommendations, reading challenges, and our popular Virtual Storytimes. Tune into Facebook Live for Virtual Storytimes on Mondays, Wednesdays, Thursdays, and Saturdays at 10:30 am and Tuesdays at 6:30 pm. Visit our Book Discussions page for information on upcoming Virtual Book Discussions.
We know that it is challenging to find supplemental, structured learning activities for young people during this time, and we are here to help. Students of all ages can receive free online tutoring and homework help with Tutor.com, and additional study resources are available through Learning Express Library. If you have a question for a librarian or need assistance with a project, you can use our online AskHCPL service by clicking the green tab on the right hand side of any page of our website. Visit our Online Research page for research databases organized by subject.
Get Book Recommendations
Books and reading are at the core of our services. We have been offering online book recommendations to all ages since 2017. If you're new to this service, we would like to invite you to try out My Next Read. You can get a customized list of book recommendations tailored to your preferences via email directly from library staff. Our staff are also happy to provide you with personalized reader's advisory over the phone. Call your local library and staff will ask you a few questions to create a personalized list of recommendations to suit your taste within a few days. We will even put them on hold for you if you wish.
If you are looking to recreate the feeling of discovering a book on the shelf at the library, try reserving a Book Bundle for curbside pickup. Librarians will surprise you with a selection of books from a variety of genres and for readers of all ages. You can request a Book Bundle over the phone, and learn more about available bundles on our blog.