Library Services During our Phased Reopening
Information on this page has been updated on July 15, 2020.
Beginning July 6, all Area Libraries (Fairfield, Libbie Mill, Tuckahoe, Twin Hickory, and Varina) are open to the public. We continue to remain committed to you. Additional locations will open soon after during our next phase. We are still open online for downloads, streaming, research, and learning 24/7, and have debuted new services, like digital library cards and virtual storytimes. We're still here for you online and over the phone during our normal business hours. Learn more about how library services are adapting in response to COVID-19 by browsing the topics below.
- All Area Libraries Limited Hours and Occupancy
- Curbside Holds Pickups and Returns
- Ebooks, Downloads, and Streaming
- Connect with Customer Service Staff
- Online Library Programs and Virtual Storytimes
- Digital Library Cards
- Online Learning
- Returns, Due Dates, and Fines
- Get Book Recommendations
All Area Libraries Limited Hours and Occupancy Starting July 6
Starting July 6, all Area Libraries are open to the public and will be open from 9 am to 7 pm Monday through Thursday, and from 9 am to 6 pm Fridays and Saturdays (Fairfield and Libbie Mill are also open 1 to 5 pm on Sundays). Library programs will remain online at this time. Meeting and study rooms will be available to reserve with reduced capacity. We will limit building occupancy, encourage social distancing, and require both staff and members of the public to wear masks at all times. A brief, touchless health screening is currently required to enter Henrico County facilities, including libraries. Additional locations will open soon during our next phase.
Meeting and study room reservations are available through our new room reservation software, LibCal. Learn more about how to make a reservation with LibCal here. Reserve a room at Libbie Mill, Fairfield, Tuckahoe, Twin Hickory, and Varina through LibCal here. Please contact the library if you need assistance with your reservation.
As we welcome you back to our buildings, please be aware of these important changes before visiting:
- All visitors and staff are required to wear face coverings while inside. Individuals who cannot medically tolerate the wearing of a mask or face covering are asked to contact the library before visiting so reasonable accommodation(s) for service can be made.
- Please limit your time inside the library to one hour per day to help accommodate reduced building capacity.
- Use self-service kiosks to check out items and make payments whenever possible.
- Practice social distancing by staying 6 feet away from others.
- Wash hands often or use hand sanitizer and avoid touching your eyes and mouth. Sanitizing stations are provided throughout the buildings.
- No food or beverages are permitted at this time.
Curbside Holds Pickups and Returns
We are accepting online and phone requests for books and other physical items. Selected libraries offer curbside, contactless holds pickup. These libraries also accept returns on specific days:
|Holds Line||Holds Pickup Hours||Returns Accepted|
|Gayton Branch Library||(804) 501-1965||(804) 501-1965||Mon – Sat 10 am – 6 pm||Tue, Thu, Sat 10 am – 6 pm|
|Glen Allen Branch Library||(804) 501-1959||(804) 501-1959||Mon – Sat 10 am – 6 pm||Tue, Thu, Sat 10 am – 6 pm|
|North Park Branch Library||(804) 501-1973||(804) 501-1973||Mon – Sat 10 am – 6 pm||Tue, Thu, Sat 10 am – 6 pm|
|Sandston Branch Library||(804) 501-1995||(804) 501-1995||Mon – Sat 10 am – 6 pm||Tue, Thu, Sat 10 am – 6 pm|
Libbie Mill, Fairfield, Tuckahoe, Twin Hickory, and Varina libraries are now open to the public beginning July 6. Holds can be picked up at the drive-through window or inside during business hours. Items can be returned inside or at the drive-through.
Holds placed prior to March 16 were suspended during our closure and will be unsuspended beginning July 16. You will receive an email notification when your hold is available, including a reminder to pick up your hold within 3 days. Please contact your library if you would like to change your pickup location, suspend your hold, or remove it.
Downloads and Streaming Resources
Our online library of over 100,000 titles is always open! You can borrow materials, including ebooks, audiobooks, movies, magazines and music, online from the library through OverDrive, Hoopla, RB Digital. We also have newspapers available through our Online Research page. Read our blog to find out how to get started using these services.
Connect with Customer Service Staff
Our skilled librarians are available to assist you with your information and learning needs. Call any library during our normal business hours to speak to customer service staff, or connect with staff online using our AskHCPL service, available by clicking the green tab on the right hand side of any page of our website. Visit our locations page for phone numbers and hours.
Online Library Programs and Virtual Storytimes
Our librarians are working hard to develop engaging online learning experiences for all ages. Please follow our blog, Facebook, Twitter, and Instagram and sign up for our monthly newsletter, for educational content from our staff, including online book discussions, reading recommendations, reading challenges, and our popular Virtual Storytimes. Tune into Facebook Live for Virtual Storytimes on Mondays, Wednesdays, Thursdays, and Saturdays at 10:30 am and Tuesdays at 6:30 pm. Visit our Book Discussions page for information on upcoming Virtual Book Discussions, including our weekly Title Talk series for adults, Thursdays at 6pm, and Title Talk for Teens, Tuesdays at 2pm. Sign up for our One Henrico Reading Challenge for fun book-based activities.
We know that it's challenging to find supplemental, structured learning activities for young people during this time, and we are here to help. Students of all ages can receive free online tutoring and homework help with Tutor.com, and additional study resources are available through Learning Express Library. If you have a question for a librarian or need assistance with a project, you can use our online AskHCPL service by clicking the green tab on the right hand side of any page of our website. Visit our Online Research page for research databases organized by subject.
Returns, Due Dates, and Fines
Libraries will accept book returns on Tuesdays, Thursdays and Saturdays from 10 am - 6 pm. Don't worry about things like overdue books or returning items. Any physical materials currently checked out will have their due dates extended until we reopen, and fines are being waived during this period. We will continue to resume services in a phased approach.
Get Book Recommendations
Books and reading are at the core of our services. We have been offering online book recommendations to all ages since 2017. If you're new to this service, we would like to invite you to try out My Next Read. You can get a customized list of book recommendations tailored to your preferences via email directly from library staff. You can also follow our blog, Facebook, Twitter, and Instagram for recommended reading lists and other resources to support your learning, work, and curiosity during this time.