Your PIN is like a "password" for your Library account. If you have forgotten your PIN, or you wish to change it, click My Account and then click “Forgot my PIN.” Follow the directions on that page. You may also call your local library for assistance.
Report your lost card to the library immediately by calling one of the branches. The cardholder is responsible for any outstanding materials or fines attached to the lost card. To request a replacement card, go to the circulation desk and present the proper identification. The replacement fee is $1.
Click the My Account link located in the top-right of the library website and log into your account. Click on "Checkouts" tab and then "Library Checkouts". From this tab, you can renew all or selected items.
Library materials can be returned to any Henrico County Public Library. Outside book returns are available 24 hours a day at all libraries. Drive-through book returns and pick-up windows are available at Fairfield, Libbie Mill, Tuckahoe, Twin Hickory and Varina. Drive-up book returns are at Gayton, Glen Allen, and North Park. Interlibrary Loan Service materials must be returned in person to the branch where the request was made.
See overdue fines for library materials. The fine for overdue interlibrary loan items is $1.00 per day.
See loan periods for library materials.
Yes. You may have up to 10 holds placed on titles in the catalog and/or showing available and ready for pickup. You can view your holds through Review My Account found under My Account.
Find more FAQs or use the "Ask a Librarian" tab on the right of any page.