Note: Library patrons may check out a maximum of fifty (50) items. Most books, paperbacks and audiobooks can be renewed for three (3) loan periods, if not on hold for another patron. Bestsellers are non-renewable. Some locations may limit the number of items because of collection availability.
|Nature Backpacks||14 days||2||No|
|Read-To-Me Kits||14 days||2||No|
|Book Club Sets||6 weeks||3||Call Library|
|OverDrive eBooks/eAudiobooks||choose between 7,14, or 21 days||25||Yes|
|"Kill-a-Watt" digital power meters||14 days||1||No|
Due Dates and NoticesCustomers can check their accounts online or call the library to check on due dates as needed. Customers who have an email address associated with their library account will receive 14, 35 or 60 day overdue notices by email. Customers who do not have an email associated with their library account will receive an automated call notifying them of items 14 or 35 days overdue and a 60 day overdue notice will be sent by mail. Non-receipt of due date receipts or these courtesy overdue notices does not clear late fees. As of April 1, 2018, when an item has been overdue for 60 days, the customer is charged for the cost of the item and a $5.00 non-refundable processing fee and is barred from checking out any further materials until the account is settled. Processing fees billed before April 1, 2018 amount to $10.00.
Replacements for Lost or Damaged Library MaterialsWe recognize that items are sometimes misplaced and accidents happen.
To pay for lost or damaged item/s, please contact any library location to find out the total amount owed. Come in to any library location and pay by cash, check, money order, or debit card. Once you pay, the associated overdue fines for this item will be cancelled.
Sometimes you may have the option of replacing the item/s with a new and exact replacement. This is not always possible because some books are out of print, are a certain edition, or have special bindings. Replacements are not accepted for accounts in barred or collections status.
All replacements must meet the following requirements:
- Must be approved prior to purchase by a librarian to ensure that they can be accepted.
- The ISBNs (International Standard Book Number) must match. The librarian can give you this number to make sure you obtain the exact replacement copy. Similar items cannot be accepted.
- Must be a new item (not used). DVDs must be sealed and wrapped. Books purchased on the Internet are often used copies and cannot be accepted.
|TYPE||FINE PER DAY||MAXIMUM PER ITEM|
|Book Club Sets||$1.00||$10.00|
|eBooks and eAudiobooks*||No charge||No charge|
|"Kill-a-Watt" digital power meters||10¢||$10.00|
Note: Fines accrue daily, except Sundays and major holidays.*eBooks and eAudiobooks check in automatically at the end of their checkout periods.
|Computer Printing-Black & White||10¢ per page||All|
|Computer Printing-Color||50¢ per page||All|
|Photocopying||10¢ per copy||All|
|Microform Photocopying||10¢ per copy||Tuckahoe|
Note: Non-Resident Fee-Non-residents (excluding Richmond City, Chesterfield County and Pamunkey reciprocal borrowers) will be charged a $25.00 annual user fee.
Henrico Library Policies & Procedures Manual 4 Updated: 9/26/16