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Tax Resources

Tax Preparation Assistance

VITA Tax Assistance Program (formerly MetroCASH)

Fairfield Area Library
1401 N. Laburnum Avenue
Henrico, VA 23223
SATURDAYS: February 3, 10, 17, 24 and March 9
9AM - 1PM by appointments only.

North Park Library
8508 Franconia Road
Henrico, VA 23227
WEDNESDAYS AND THURSDAYS: January 24 – April 11, 2024
4PM - 7PM by appointment only.

Appointment scheduling for North Park Library will begin on January 16th and Fairfield Library will begin January 24th. Please call the United Way (804) 225-7917 (804) 225-7917 to schedule an appointment.

Important Note: You must leave a message on this line with your name, phone number and preferred library location. You will receive a call back within 24 business hours. Calls are returned in the order received. Appointments are limited.

The income limit for this service is $64,000. Each peron will be screened over the phone to determine if you are eligible for this service. You will be required to provide your driver’s license, identification card or passport for taxpayers and social security cards/individual taxpayer identification letters are required for all people being listed on the return. Your spouse must attend the appointment if filing together.

Information on other tax filing options can be found at: or

United Way of Greater Richmond and Petersburg is also offering a remote virtual tax assistance service that utilizes a new secure web portal that allows participants to upload tax information, speak to Internal Revenue Service (IRS) certified tax preparers and receive help filing taxes online – all for free. Those using the service will need to upload photos of their Identification (ID) cards and tax documents and answer questions about their tax situation. The service requires filers to have access to the internet and a camera through a smart phone, tablet or computer. The income limit for this service is also $64,000.

Visit for more information on how to access this service. This service will open January 31, 2024.

Make sure you know what to have handy.

Closed when Henrico Libraries are closed due to weather.

This program is offered through United Way of Greater Richmond & Petersburg’s Volunteer Income Tax Assistance program.

What do I need to have handy?

Personal Information (bring all documents)

  • Valid photo ID, like a driver's license or state identification card for primary and secondary taxpayers
  • Taxpayer Identification Number: Your social security card (not a copy), Social Security Number verification letter, or Individual Taxpayer Identification Number
  • Taxpayer Identification Numbers for your spouse and dependents if applicable
  • Birth dates for yourself, your spouse and your dependents

Proof of Income (bring all documents)

  • W-2s for all jobs in 2023
  • Documentation of all cash/check income received if self-employed in 2023
  • 1099s for any other income received in 2023
  • Statements for prizes, scholarships/fellowships or lottery/gambling winnings

Proof of Health Insurance (bring all documents)

  • 1095-A if you had coverage through (Obamacare)
  • 1095-B or 1095-C if you had other kinds of insurance or coverage

Additional Items (bring all documents that apply)

  • Routing numbers and bank account numbers for direct deposit of your refund
  • Tax Return from last year, if available
  • Child Care Expenses: Provider's address and federal tax ID number
  • Homeowners: Mortgage statements and property tax bills
  • Education: College tuition and student loan statements
  • Alimony: Paid or received
  • Notices: IRS, state tax, health insurance marketplace or anything that says, "IMPORTANT TAX DOCUMENT"

Please have all documents ready at the time of your appointment. For questions or more information please visit the United Way of Greater Richmond & Petersburg website.

Tax Aide Program

Tax-aide is a free tax service provided by the IRS and administered by AARP. All volunteer tax preparers are certified by passing an IRS exam. This program is open to all ages and taxpayers are not required to be AARP members.

  • Appointment only.
  • All returns are e-filed.
  • Be sure to bring last year's returns and all your tax forms for the current year.
  • For more information, visit or call the site locator at 1-888-227-7669 1-888-227-7669.

Eastern Henrico Recreation Center
1440 North Laburnum
Henrico, VA 23233
(804) 215-6548 (804) 215-6548

Wednesdays: 8:30 AM - 2:30 PM
Saturdays: 8:30 AM - 11:00 AM

All tax returns are prepared by appointment only. For more information, visit the AARP Tax Aid site. All returns (federal & VA state) are e-filed. Bring last year's return.

Twin Hickory Recreation Center
5011 Twin Hickory Road
Glen Allen, VA 23059

Monday - Friday: 8:30 AM - 2:30 PM
Saturday: 8:30 AM - 11:00 AM

All tax returns are prepared by appointment only. Appointments must be mad in person. Hours for setting appointments are: Monday through Friday, 9:00 AM to 2:00 PM; Saturdays, 9:00 AM to 11:00 AM

Due to the overwhelming response, new appointment requests will begin on Wednesday, January 24, 2024. A limited number of spots will be available. All in-person tax help through AARP is by appointment only.


Internal Revenue Service

Individual and business taxpayers will no longer receive paper income tax packages in the mail from the IRS. Some key 1040 forms are available at libraries while supplies last, but due to budget cuts at the IRS printed instructions for tax forms will not be available at libraries this year. You can visit to get tax form instructions and other forms or request tax products be mailed to you. You may also find Coronavirus related tax information on the IRS website.

Virginia Department of Taxation

Note: The Virginia Department of Taxation will no longer supply libraries with paper copies of Virginia tax forms. You may download forms and instructions from visiting Or you may contact your local Commissioner of the Revenue, Director of Finance or Director of Tax Administration. You can request forms and instructions from the Forms Department by calling (804) 367-8031. You may also wish to try paperless filing, using Free File/E-File. The standard fee of 10¢ per page for printing from the public computers will apply to tax forms at all Henrico County Public libraries.

Other Information

The Real Estate Advantage (REAP)

Tax exemption for qualified seniors, residents that are 100 percent permanently and totally disabled, and their spouses which relieves real estate tax up to a maximum of $3,000.

Health Coverage and Your Federal Income Taxes

How health coverage affects your federal income tax return