Tax Resources

Appointment scheduling for North Park Library will begin on January 16th and Fairfield Library will begin January 24th. Please call the United Way (804) 225-7917 (804) 225-7917 to schedule an appointment.

Important Note: You must leave a message on this line with your name, phone number and preferred library location. You will receive a call back within 24 business hours. Calls are returned in the order received. Appointments are limited.

The income limit for this service is $64,000. Each peron will be screened over the phone to determine if you are eligible for this service. You will be required to provide your driver’s license, identification card or passport for taxpayers and social security cards/individual taxpayer identification letters are required for all people being listed on the return. Your spouse must attend the appointment if filing together.

Information on other tax filing options can be found at: www.yourunitedway.org/program/vita or https://irs.treasury.gov/freetaxprep/.

United Way of Greater Richmond and Petersburg is also offering a remote virtual tax assistance service that utilizes a new secure web portal that allows participants to upload tax information, speak to Internal Revenue Service (IRS) certified tax preparers and receive help filing taxes online – all for free. Those using the service will need to upload photos of their Identification (ID) cards and tax documents and answer questions about their tax situation. The service requires filers to have access to the internet and a camera through a smart phone, tablet or computer. The income limit for this service is also $64,000.

Visit https://www.getyourrefund.org/en for more information on how to access this service. This service will open January 31, 2024.

Make sure you know what to have handy.

Closed when Henrico Libraries are closed due to weather.

This program is offered through United Way of Greater Richmond & Petersburg’s Volunteer Income Tax Assistance program.

What do I need to have handy?

Please have all documents ready at the time of your appointment. For questions or more information please visit the United Way of Greater Richmond & Petersburg website.

Tax-aide is a free tax service provided by the IRS and administered by AARP. All volunteer tax preparers are certified by passing an IRS exam. This program is open to all ages and taxpayers are not required to be AARP members.

• Appointment only.
• All returns are e-filed.
• Be sure to bring last year's returns and all your tax forms for the current year.
• For more information, visit www.aarp.org/taxaide or call the site locator at 1-888-227-7669 1-888-227-7669.

Due to the overwhelming response, new appointment requests will begin on Wednesday, January 24, 2024. A limited number of spots will be available. All in-person tax help through AARP is by appointment only.