Library buildings are closed until further notice. We are offering contactless holds pickup, new online programs and storytimes, digital library cards,
and more. Details here.

Interlibrary Loan

Requesting Interlibrary Loan Materials

The Henrico County Public Library welcomes Interlibrary Loan requests for materials that are not a part of the library's collection. Library staff will attempt to borrow an item from another library for you. Please keep the following guidelines in mind when requesting an Interlibrary Loan.


  • A postage fee of $3.00 will be billed for each filled Interlibrary Loan. You are responsible for paying the postage fee whether the item is picked up or not.
  • A maximum of five Interlibrary Loans are allowed at a time.
  • To make a request, you must have a library card in good standing (not blocked, barred, nor collections status) and/or have no overdue ILL materials.
  • You must have a current address in your record.
  • Requests are taken only in person at the Adult Information Desk.
  • Indicate a maximum cost you are willing to pay, if any, charged by the lending system to obtain the requested material.
  • A title cannot be requested more than once within a 3 month period.
  • Not all requests can be filled.

Picking up

  • Pick up Interlibrary Loan material at the Adult Information Desk of the Library where the item was requested. The postage fee can be paid at the Circulation Desk.
  • Due dates are assigned by the lending library.
  • If Interlibrary Loan material is not picked up, you are still responsible for any previously authorized fees.
  • The lending library's invoice for any fees may arrive with the material or later. If later, you will be notified when the invoice arrives.
  • Do not remove the Interlibrary Loan paper.
  • Refunds cannot be granted for Interlibrary Loan fees.


  • Material must be returned to the Adult Information Desk at the Library where the item was requested.
  • You must sign when returning Interlibrary Loan material.
  • Do not return Interlibrary Loan materials in the book drop or at the Circulation Desk.


  • Renewals are sometimes possible and must be requested at least 5 business days before the due date.
  • Renewals must be requested from the Adult Information Desk at the Library where the item was requested. Items cannot be renewed through the online catalog or at the Circulation Desk.
  • Renewals may or may not be granted by the lending library.
  • Some Interlibrary Loan material cannot be renewed.
  • Renewals are not allowed if the patron has overdue ILL materials.

Overdue Fines

  • Overdue fine: $1.00 per day, per item, up to a maximum of $25.00 per item.
  • Your Library borrowing privileges will be barred when the item becomes 21 days late.

Fees, Lost/Damaged Material

  • If Interlibrary Loan material is lost or damaged, you are responsible for paying any fees charged by the lending library.
  • Unpaid lending library fees previously authorized or unpaid lost/damaged fees will be added to your account. Interlibrary Loan privileges will be suspended until these fees are paid.
  • Lending library fees are paid at the Adult Information Desk by check or money order made payable to the lending library.
  • Refunds cannot be granted for Interlibrary Loan fees.

Henrico Library Policies & Procedures Manual -- 5.6 Updated: 09-06-11

Quick Links