Placing a Hold

How do I place a book on hold?

Place a hold on a book or other library materials online in the catalog.
  • From the Search/Home page of the Catalog, conduct a search for the item that interests you.
  • From the Search Results page, find the particular item that you'd like to place on hold.
  • Click on the Hold or Transfer button to the left of the title for which you want to place a hold.
  • Enter your 14-digit library card number (typed without spaces between numbers) and PIN (Personal Identification Number). NOTE: You will have to do this step for each item you want to place on hold.
  • Click on the arrow beside the **Pickup At box.
  • Choose the library at which you'd like to pick up your hold.
  • Click on the Place Hold button.

Is there a limit on the number of holds I can place through the catalog?

Yes. You may have up to 10 holds placed on titles in the catalog and/or showing available and ready for pickup. You can view your holds through Review My Account found under My Account.

How will I know when the hold is available for pickup?

You will be notified by email or phone when the item is ready for pickup at the library you designated. Your item will be held for three Library business days. Call your pick-up library if you can't make it within three days. You can also see the status of your holds when you log in to the HCPL Catalog under My Account and choose Review My Account. Information about your holds shows under the Holds tab. You may also call 270-4239 and follow the automated instructions using your library card number to hear what holds are currently available on your account. If you are picking up your materials at Libbie Mill, Tuckahoe, Twin Hickory, or Varina, you have the option of using the drive-up window during normal library hours. Patrons should designate Drive-up as their pickup location when placing the hold.

What if I want to borrow something that the library does not own?

The library cannot purchase every item published. While you are welcome to recommend items for purchase, you also have the option of requesting an Interlibrary Loan. Whenever possible Henrico County Public Library will try to borrow items from another library system for our customers.

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