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Our Mission

Mission Statement

We promote reading and lifelong learning, connect people with the information they need, and enrich community life.

Vision

We believe public libraries are vital to the community. We strive to deliver excellent library service through equitable access to a variety of materials, innovative technologies, and attractive facilities. We anticipate and respond to the needs of a diverse community. We improve the quality of individual and community life.

We Believe In

  • Equitable access to information
  • Continuous learning
  • Exploring new ideas and fostering creativity
  • Outstanding customer service
  • Balanced, relevant, and responsive collections
  • Planning for the future
  • A dynamic staff that incorporates these values to accomplish our mission

Library Services Plan

In December 2010, Henrico County Public Library began a year-long initiative to gather input from all stakeholders in developing a plan for the future that was streamlined, achievable and updated regularly. The mission, vision, beliefs, and goals on this page reflect this input. Click here for more about the history and to read comments received during the initiative.


Goal 1 - Collections


Books, eBooks, DVD, Materials

Our customers will be offered a responsive and relevant collection that is available in a timely manner.

Goal 2 - Community Outreach


Multicultural, Public Relations, Outreach, Bookmobile, ESL, Seniors

We will offer services and programs that reach out to Henrico County's changing population in ways that respond to their unique and diverse needs.

Goal 3 - Services


Customer Service, Classes, Programs, Processes (Circulation)

We will provide our customers with positive experiences that meet their needs and expectations and that enrich community life.

Goal 4 - Spaces


Buildings, Hours, Rooms, Cafes

All libraries will be welcoming and engaging places that provide maximum accessibility and an array of spaces to meet our community's growing needs.

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